Store policies

Shipping, Returns
& Buyer Protection

We're a small, family-run shop and we want every order to make you happy. Here's how everything works.

Ships in 1–2 business days
7-day return window
Flat $4.99 shipping
Tracking on every order
01
Shipping
Processing
1–2 days
We pack and drop off within 2 business days — usually same day.
Delivery
3–7 days
Via USPS Media Mail — the most affordable carrier for books.
Flat rate
$4.99
Same price regardless of how many books you order.

Every order includes a tracking number sent to the email you provide at checkout. Track anytime at usps.com.

We ship to all 50 US states. International shipping is not available yet.

Books are wrapped in bubble mailers or cardboard to arrive in the same condition they left us.

If tracking shows delivered but you didn't receive it, please check with neighbours and your local post office first. Still missing after 3 business days — email us and we'll open a USPS claim.
02
Returns & Refunds

We describe every book as honestly as we can. If something isn't right, we'll make it right.

1

Contact us within 7 days of delivery

Email us with your order details and a photo of the issue. We reply within 24 hours.

2

We'll offer a full refund or replacement

If the book wasn't as described, you'll receive a full refund including original shipping. No return required.

3

Refund in 3–5 business days

Back to your original payment method — Stripe or PayPal.

Qualifies: Book significantly different from description · Wrong book sent · Damaged in shipping · Pages missing.

Doesn't qualify: Change of mind · Minor wear that was noted in the listing.
03
Condition Guide

Every book is graded before listing. Here's exactly what each grade means.

GradeWhat it meansTypical signs
Like NewRead once or twice at most.No markings, spine barely creased.
Very GoodLight use. A lovely copy.Minor spine crease, no writing, clean pages.
GoodNormal reading wear. Fully readable.May have name inside, some cover wear, all pages intact.
AcceptableWell-loved but complete. All issues listed explicitly.Visible wear, possible highlighting. No surprises — everything is noted.
04
Payments & Security

We accept cards via Stripe and PayPal. Your card details are never seen or stored by us — payments happen entirely inside Stripe and PayPal's secure systems.

PayPal orders are covered by PayPal Buyer Protection. If something goes wrong, PayPal can step in on your behalf. Stripe payments include built-in fraud detection.

We always prefer to resolve issues directly — email us first. We respond fast and will make things right before any dispute is needed.
05
Discounts & Bundles
Multi-book
15% off
Applied automatically when you add 2 or more books to your cart.
Full series
25% off
Buy 2+ books from the same series and save 25% on each.

Discounts are calculated automatically — no codes needed. The best available discount applies; they do not stack.

06
Privacy

We collect only what's needed to complete your order: name, shipping address, and email. Payment information is handled entirely by Stripe and PayPal — we never store it.

We will never sell your information or send marketing emails. This site uses no tracking cookies or advertising pixels.

A question?
Just write to us.

We read every message and respond same day when school allows.

hello@oandabooks.com